Terms and Conditions
Detailed policy on refunds, returns, subscriptions, bookings and privacy policies.
Terms and Conditions
Welcome to Binbrook Medical Aesthetics. By using our website or purchasing our products and services, you agree to the following terms and conditions. Please read them carefully.
1. Services and Products
All services and products are provided by licensed professionals at Binbrook Medical Aesthetics, located in Binbrook, Ontario. Products purchased online are available for in-clinic pickup only. Services purchased online must be redeemed in person at our clinic.
2. Payment Terms
We accept all major credit cards, including Visa and Mastercard. A $50 deposit is required to book an appointment, which is applied toward your selected service.
All pricing is listed in Canadian dollars (CAD) unless otherwise specified. Prices do not include HST unless noted.
3. Online Orders & Pickup
Online orders for skincare products must be picked up at our clinic location. We do not ship products at this time. You will be notified when your product is ready for pickup.
4. Cancellations & No-Show Policy
We require 48 hours’ notice for appointment cancellations. Late cancellations or no-shows may result in a fee. However, if you miss an appointment and reschedule and attend a new appointment, the no-show fee will be waived.
5. Treatment Results & Expectations
We strive to deliver the best possible results. If you are unsatisfied and we cannot correct a treatment, we offer free follow-up and touch-ups to oney-back guarantee.
6. Intellectual Property
All content on this website, including images, branding, and copy, is the property of Binbrook Medical Aesthetics and may not be used or reproduced without written permission.
Refund & Return Policy
At Binbrook Medical Aesthetics, we want you to feel confident in your purchase. We stand behind the quality of our treatments and products.
1. Service Guarantee
If we are unable to correct a treatment to your satisfaction, we will work to a satisfactory resolution on that service.
2. Product Returns
We offer product returns for skin care products if used as directed and you are not satisfied with the results. Products must be returned in reasonable condition.
3. Online Service Purchases
Pre-paid services purchased online can be used in-clinic. If you change your mind before the appointment, you may request a full refund. After a service has been rendered, our service guarantee applies.
To request a return or refund, please contact us at admin@binbrookmedicalaesthetics.com
Membership & Subscription Terms
We offer flexible monthly subscriptions for select services and skincare programs.
1. Billing
Subscriptions are auto-renewing and billed monthly to the payment method on file.
2. Cancellation
You may cancel your subscription at any time with no minimum commitment. Cancellations must be made at least 3 business days before your next billing date to avoid the next charge.
3. Benefits
Subscription benefits, such as discounts or included treatments, are non-transferable and must be used within the billing cycle unless otherwise noted.
4. Contact & Support
For cancellations, changes, or questions regarding your subscription, please email us at admin@binbrookmedicalaesthetics.com
Privacy & Data Security
At Binbrook Medical Aesthetics, your privacy and the protection of your personal information are a top priority.
1. Personal Information
We collect limited personal information necessary to provide our services, such as your name, contact details, treatment preferences, and health history. This information is used strictly to deliver safe, personalized care and to communicate with you regarding your appointments and services.
2. Payment Information
We are PCI compliant and do not store any credit card information on our servers. All payments are processed securely through third-party providers that meet PCI standards for data protection and encryption.
3. Medical Records
All medical and treatment records are stored securely on Canadian-based servers that comply with applicable Canadian privacy laws, including PIPEDA and PHIPA. Only authorized staff have access to these records, and your information is never shared without your written consent, except where required by law.
4. Data Protection
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction.
5. Your Rights
You have the right to access or correct your personal information at any time. To request changes or view your records, please contact our office directly.